Contact UsUpdated 4 months ago

How to contact us

info(at)pomar.fi 

Customer service opening hours

Monday to Friday 

08.00 - 15.30 (Helsinki +2 GMT)

Complaints, Issues, and Reporting Faulty Products 

All complaints regarding order errors or delivery should be made within seven (7) days of receiving the order. Contact us at [email protected] use the subject line Order Error. 

Report a Defect: If you notice any faults or issues with your order, please send your complaint to [email protected]. Use the subject line Defect. Also include the following details: 

• Your order number 
• A detailed description of the issue 
• Clear images of the defect 
• Clear images of the front, side, back and sole of the shoe 
• Clear image of the batch number (group of numbers usually printed on the inside of the zipper) 

Delays in reporting can make it difficult to determine whether a problem is due to normal wear and tear or a defect present at the time of shipping. 

Business Address 

Pomarfin Oy/Pomar.fi 

Vanhatie 10 

29630 Pomarkku 

FINLAND 

VAT: FI01365984