Return Policy and ExchangesUpdated 4 months ago

30-Day Returns Period 

You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are removed.  

Exchanges 

We only offer exchanges for different sizes of the same product. Please note that exchanges are only permitted for size adjustments and cannot be made for different products. If you require a different product, please initiate a return following the instructions outlined in our Return Policy below, and place a new order for the desired item. 

Return Process

Packaging: Please return unused products in their original packaging, ensuring that the old postage label is hidden. Please ensure that no tags are removed from the product/s. 

Return Form: Include the filled-in return form with your returned products. If you need a new return form, contact our customer service at [email protected] with your order number. 

Instructions by Country: Specific return instructions are provided for different countries. Please refer to the relevant section below for detailed information. 

• Returns from Finland 
• Returns from Sweden & Denmark 
• Returns from Germany & Austria 
• Returns from Estonia, Lithuania, Latvia 
• Returns from Belgium, Netherlands, Czechia, and Poland 
• Returns from other EU countries
• Returns from outside the EU 

Refund Process 

You will receive a refund once we receive and process your return, provided that the conditions outlined in our Return Policy are met. Refunds will be issued to the original form of payment used for the purchase.  

Please allow 3-5 working days for the refund to be completed by your banking provider. For specific details on processing times, please contact your banking provider. Remember to retain the receipt from the post office until you have received the refund. 

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at [email protected].